FAQs
ColourBiranga FAQ π
β Do you accept Cash on Delivery (COD)?
No, we currently do not offer Cash on Delivery (COD). All orders must be prepaid.
β What is your delivery timeline?
Orders are processed in 1β3 business days and delivered within 4β8 business days after dispatch.
β Can I cancel my order?
Yes, orders can be cancelled within 24 hours of placing the order, only if they have not been shipped.
Once shipped, cancellations are not possible.
β Do you accept returns or exchanges?
No, we do not accept returns or exchanges.
β What if I receive a damaged or wrong product?
Please contact us within 24 hours of delivery with a clear unboxing video.
Once verified, a refund will be issued.
β Do you offer replacements?
No, we do not provide product replacements.
β How will I receive my refund?
Approved refunds are processed to the original payment method within 5β7 business days.
β Are shipping charges refundable?
No, shipping charges are non-refundable.
β Do you ship internationally?
No, we currently ship only within India.
β How can I track my order?
Tracking details are shared via SMS, email, or WhatsApp once the order is shipped.
β Do you accept customised or bulk orders?
Yes, but prior confirmation is required.
Customised, hamper, and bulk orders need at least 2 weeks for curation and dispatch.
β What happens if delivery fails?
Orders returned due to incorrect address or unavailability are not eligible for a refund.
Re-shipping may be done at an additional cost.
β How can I contact you?
π§ colourbiranga@gmail.com
π± +91 84487 74566
πΈ Instagram: @colourbiranga