FAQs

ColourBiranga FAQ 💖

❓ Do you accept Cash on Delivery (COD)?

No, we currently do not offer Cash on Delivery (COD). All orders must be prepaid.

❓ What is your delivery timeline?

Orders are processed in 1–3 business days and delivered within 4–8 business days after dispatch.

❓ Can I cancel my order?

Yes, orders can be cancelled within 24 hours of placing the order, only if they have not been shipped.
Once shipped, cancellations are not possible.

❓ Do you accept returns or exchanges?

No, we do not accept returns or exchanges.

❓ What if I receive a damaged or wrong product?

Please contact us within 24 hours of delivery with a clear unboxing video.
Once verified, a refund will be issued.

❓ Do you offer replacements?

No, we do not provide product replacements.

❓ How will I receive my refund?

Approved refunds are processed to the original payment method within 5–7 business days.

❓ Are shipping charges refundable?

No, shipping charges are non-refundable.

❓ Do you ship internationally?

No, we currently ship only within India.

❓ How can I track my order?

Tracking details are shared via SMS, email, or WhatsApp once the order is shipped.

❓ Do you accept customised or bulk orders?

Yes, but prior confirmation is required.
Customised, hamper, and bulk orders need at least 2 weeks for curation and dispatch.

❓ What happens if delivery fails?

Orders returned due to incorrect address or unavailability are not eligible for a refund.
Re-shipping may be done at an additional cost.

❓ How can I contact you?

📧 colourbiranga@gmail.com
📱 +91 84487 74566
📸 Instagram: @colourbiranga

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