Return & Refund Policy
Return, Refund & Cancellation Policy
At ColourBiranga, we carefully curate and pack every order with love. Since our products are personal-use and limited in quantity, please read our policy carefully before placing an order.
🚫 No Returns or Exchanges
We do not accept returns or exchanges once an order has been delivered.
This applies to all products, including:
- Stationery
- Beauty & makeup items
- Accessories
- Gift hampers
- Curated or limited-quantity products
❌ Cancellations
- Orders may be cancelled within 24 hours of placing the order, only if the order has not been shipped.
- Once an order is shipped, it cannot be cancelled.
To request a cancellation, please contact us within 24 hours via WhatsApp or email.
📦 Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with:
- A clear unboxing video (mandatory) with no cuts.
- Photos of the product and outer packaging
📩 Email: colourbiranga@gmail.com
📱 WhatsApp: +91 84487 74566
Once verified, we will issue a refund equivalent to the product value.
🔹 Refunds will be processed to the original mode of payment.
🔹 No product replacements will be provided.
🎁 Gift Orders
All gift hampers and curated boxes are non-returnable.
Refunds will only be issued in case of verified damage or error.
🚚 Shipping Delays
Delays caused by courier partners, weather conditions, or circumstances beyond our control are not eligible for refunds.
💰 Refund Processing
- Approved refunds are processed within 5–7 business days
- The time taken for the amount to reflect depends on your bank or payment provider
💬 Need Help?
You can reach out to us anytime via WhatsApp/Email or Instagram DM, and we’ll be happy to assist.
🛑 Final Note
By placing an order on ColourBiranga, you agree to this policy. We reserve the right to decline refund requests that do not meet the above conditions.